Specialized Flood Claims Management

The infrastructure
your program demands.
The expertise to back it up.

CFA is a specialized flood adjusting firm built to operate at scale. Fourteen years of documented performance. The systems, staff, and compliance posture to handle your book — surge or daily.

CFA by the numbers
Years in Flood Claims 14yrs
Claims Handled 7,000+
Catastrophic Events 20+
Carriers Served 25+
Surge Capacity Ready
Why clients choose CFA

Built for the demands
of serious flood work

From Our Leadership

"The carriers we want to work with care about one thing above all else: that the file is defensible, the scope is accurate, and the adjuster knew what they were doing when they wrote it. That's been our standard since 2013."

Christopher Patterson Founder & President, Certified Flood Adjusters, Inc.

Full-cycle flood
claims capabilities

From initial assignment through closure, CFA manages every phase of the flood claim — keeping your team informed without creating work for them.

Field Inspection

Licensed field adjusters conducting site inspections, damage documentation, and policyholder contact across residential and commercial flood losses.

Desk Adjusting

Remote desk review, scope preparation, and Xactimate estimating for carriers who prefer a hybrid or fully-remote claims model.

Large Loss & Complex Claims

Senior-led handling of commercial properties, multi-unit residential, and high-value losses requiring elevated technical accuracy and documentation.

Xactimate Scoping

Precise scope and estimate preparation aligned with FEMA Claims Manual categories, R&R protocols, and carrier-specific reporting requirements.

Compliance & QC Review

Multi-stage quality control with focus on SFIP coverage alignment, documentation completeness, and file integrity before submission.

Catastrophe Deployment

Rapid activation protocol for surge events with pre-credentialed adjuster roster, logistics coordination, and real-time reporting throughout the event.

The systems behind
every claim we handle

Serious flood work demands more than good adjusters. It demands a firm with the operational backbone to handle volume, compliance, and reporting without constant oversight from your team.

  • Real-Time Claims Tracking

    Purpose-built CMS with status visibility, deadline tracking, and documentation management across your entire assigned book.

  • Adjuster Credentialing & Licensing

    Pre-vetted roster of state-licensed flood adjusters with current E&O coverage and documented SFIP training maintained at all times.

  • Program Reporting Standards

    Structured reporting protocols aligned to your specific requirements — cycle times, file formats, escalation procedures, and submission workflows. We adapt to your process, not the other way around.

  • Policyholder Communication Protocols

    Structured outreach, contact documentation, and status updates — keeping policyholders informed and reducing inbound carrier inquiries.

14
Years in Operation Flood-only focus since 2013. No general adjusting, no distractions — just flood claims, done right.
25+
Carriers Served Demonstrated experience across the WYO program — our adjusters understand program-specific requirements, not just the SFIP.
7K+
Claims Processed A documented performance record across 20+ major events — from daily assignments to catastrophe deployments.
NFIP
Direct Program Ready Structured to support whatever arrangement your program requires — daily assignments, surge activation, or hybrid volume.
How we work

From first conversation
to active partnership

I

Capabilities Review

We walk through your current claims volume, geography, coverage lines, and reporting requirements to confirm the fit.

II

Credentialing & Onboarding

CFA completes your onboarding and credentialing process — E&O documentation, adjuster licensing verification, and system access setup.

III

Pilot Assignment

We take on an initial block of claims to demonstrate our process, turnaround times, and file quality against your standards before full activation.

IV

Ongoing Partnership

Regular reporting cadence, dedicated point of contact, and proactive communication on file status, escalations, and surge readiness.

Ready to discuss
your claims program?

CFA is actively expanding its client relationships. If you're looking for a flood adjusting partner with the credentials, capacity, and compliance posture to handle your book — we'd like to talk.

Contact
Christopher Patterson
Title
Founder & President
Request a Capabilities Review